Resume

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Carrie's Resume

Carrie R Brown

carrieb0809@gmail.com

Job Objective

Hard working individual with outstanding work record seeking a position with a company where I can utilize my abilities to help the company succeed and grow.

Personal Profile

·        Excellent multi-tasking and time management skills

·        Organized and efficient

·        Works well with economically disadvantaged, single parents, dislocated workers and displaced homemakers

·        Able to work under pressure alone or with supervisor, co-workers and others

·        Business skills include the ability to operate a variety of office equipment including the computer and Microsoft Office, fax, copier, and multi-line telephone operations

·        Highly skilled at providing courteous customer service in a sufficient manner

·        Follows all established company policies/procedures in the performance of duties

·        Skilled in training and working with new employees in operations

·        Communicates well with others

Experience

MAXIMUS                                                                 6/4/07 to Present

Supervisor - Employment Specialist                          Nashville, TN

·        Provides ongoing supervision from three to six staff members

·        Oversees unit efforts towards meeting and exceeding Corporate, State, and Project goals and objectives

·        Coordinates with management and staff to facilitate teamwork, formulate and implement strategies that facilitate participant achievement, and identify and resolve issues to ensure quality service

·        Creates policies and procedures and disseminates the information to staff

·        Acts as a communication link between management and staff

·        Reviews program reports and facilitates quality control, quality assurance, and corrective action plans for case managers within assigned unit

·        Problem solves difficult situations on behalf of participant, providers, and staff

·        Provides technical assistance to staff to address client needs and resolve issues

·        Trains staff within the unit setting on programmatic procedures

·        Ensures that excellent customer service is provided to employers, clients, and families by staff within the unit

·        Performs all unit duties when required to fulfill contract obligation

·        Submits reports as directed by management

Lead Career Development Specialist                                                                                                      

·        Provided ongoing support to supervisor and staff

·        Acted as a communication link between staff and supervisor

·        Performed QA reviews on reports sent from staff and management

·        Provided excellent customer service to clients, staff, and management

·        Trained staff on policy and procedures

·        Conducted and reviewed job readiness screenings and career assessments

·        Developed, monitored, and assessed compliance and effectiveness of ICP and client’s progress

·        Offered technical assistance to staff to address client needs and resolve issues

Education

· Middle Tennessee State University                                    Murfreesboro, TN  

August 2013 to Present

Professional Studies/concentration in Organizational Leadership

· Tennessee State University                                                Nashville, TN

August 2006 to May 2008

Urban Studies/concentration in Community Leadership and Public Service

· Middle Tennessee State University                                   Murfreesboro, TN

August 1994 to August 1997 and May 2002

General Studies